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Below are People Inc.'s strategic pillars for 2025 with goals listed beneath each.
 

To Be the Service Provider of Choice by Providing Excellent, Culturally Competent Services & Programs

  1. Provide person-centered, outcome-oriented, innovative and engaging services that promote self-reliance and quality of life:
    --Embrace and explore a “technology first” approach 
    --Promote “employment first” through a full continuum of supports 
    --Advance training and practices to promote equity and inclusivity 
    --Maximize utilization of all programs through responsive and evolving mission-aligned service design 
     
  2. Redesign, simplify, and communicate policies and procedures to effectively advance continuous quality improvement and compliance.
     
  3. Implement plans to provide living and service options that are individualized, accessible, community integrated, and support aging in place and other life changes.
     
  4. Promote the physical, emotional, mental, and social health & well-being of the people we serve through collaborative approaches to integrated care, health education and advocacy, and benchmarking our outcomes to population health metrics.

To Be the Employer of Choice by Attracting & Retaining a Compassionate, Diverse & Dedicated Workforce

  1. Improve employee engagement and retention through involvement, recognition, competitive compensation, and effective performance feedback.
     
  2. Develop plans to enhance the workforce model and pilot new initiatives that lead to improved quality, productivity, and efficiency.
     
  3. Expand resources for enriching professional development and training for all mission-critical job duties.
     
  4. Drive leadership development and succession management programs to promote stability and growth in a diverse management pipeline.
     
  5. Develop and implement a robustly marketed employee recruitment plan to support talent acquisition and retention goals.
     
  6. Establish an executive/CEO Succession Plan.

Advance Operational Excellence, Stability & Growth

  1. Secure the agency’s mission and financial future with increased diversity in funding sources, new strategic partnerships and alliances, and preparation for acuity-based funding model (CAS system).
     
  2. Expand best practices for information technology, data capture, financial analysis, reporting, and planning.
     
  3. Expand People Inc.’s business intelligence capacity and fully integrate plans for data analytics, assessment, strategic planning and budget allocation in ways that drive transparency and accountability.
     
  4. Develop a Facilities Plan to support excellence in services, promote accessibility and sustainability, and prepare for future improvements.
     
  5. Explore the benefits and feasibility of an Administrative Services Organization.
     
  6. Develop and implement a comprehensive policy manual and document control plan.
     
  7. [Develop an Enterprise Risk Management Plan.]

Increase Stakeholder Engagement

  1. Increase brand awareness through the development of a dedicated marketing and communication plan.
     
  2. Increase opportunities for service recipients and families to meaningfully engage with agency events, stay connected with agency news and developments, and contribute to the mission of People Inc. through inclusive and culturally competent initiatives.
     
  3. Maximize use of technology to enhance the effectiveness of internal workforce communications.
     
  4. Achieve all fundraising goals through a comprehensive fundraising, donor engagement and grant-seeking strategy.
     
  5. Strive to be an industry influencer through enhanced public/community relations and development of a formalized advocacy plan.
     
  6. Contribute to regional vitality. [working to address unmet needs, contribute to revitalization efforts, and participating with community partners in special initiatives.]
     
  7. [Communicate and assess the DEI plan.]