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News & Resources > Coronavirus & Influenza Updates

A Coronavirus Phone Line is available for families to call at 716.817.7445. An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505. Concerns may also be emailed to COVIDconcern@people-inc.org.

People Inc. also maintains an Emergency Closing Line for program participants, families and staff containing updated information about weather-related program closures. Call 716.817.5700 (Western New York) or 585.441.9393 (Greater Rochester Region) to find out if your program or location is closed.
 

Note:

On March 7, 2024, People Inc. updated the visitor policy for all residential facilities based on the recent Office for People with Developmental Disabilities (OPWDD) revised guidance on the "Management of Communicable Respiratory Viral Infections." Communicable Respiratory Viral Infections include: seasonal influenza, respiratory syncytial virus (RSV), COVID-19, measles, varicella zoster (chicken pox), and herpes zoster (shingles).

  • If a person-served in a residence is under investigation (PUI) for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limited to outside (if weather permits)/Bedroom.
  • If a person-Served is exposed to a person under investigation for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limited to outside (if weather permits)/Designated area in the home away from people in isolation.
  • Face masks are required under the following circumstances:
  • Face Masks are required if a visitor had close contact with someone with COVID-19, wear a well fitted face mask around others for 10-days from last close contact. 
  • Face Masks are required if a visitor completed a minimum 5-day isolation period as a result of a COVID-19 infection and are required to be worn on days 6-10.
  • Face Masks are required if the home has a person receiving services under isolation for PUI or positive COVID-19 or the home is under isolation for a suspected or confirmed influenza.

More information is available at NYS OPWDD and Centers for Disease Control and Prevention (CDC).

Day Habilitation and Vocational COVID-19 Hotline Created

Aug 31, 2020

A new, afterhours Coronavirus hotline is now available for the people, and families of people, enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505. 

While many of our People Inc. services remained in full operation throughout the COVID-19 pandemic to date, others were suspended or significantly altered. A planned and gradual reopening of our programs is in progress, based on a variety of factors to support our primary goal – maintaining a safe and healthy environment for both the people we support and our employees. 

To be as transparent as possible, and allow for families and others to best plan, the reopening plan will continue to be updated as needed.