A Coronavirus Phone Line is available for families to call at 716.817.7445. An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505. Concerns may also be emailed to COVIDconcern@people-inc.org.
People Inc. also maintains an Emergency Closing Line for program participants, families and staff containing updated information about weather-related program closures. Call 716.817.5700 (Western New York) or 585.441.9393 (Greater Rochester Region) to find out if your program or location is closed.
Note:
On March 7, 2024, People Inc. updated the visitor policy for all residential facilities based on the recent Office for People with Developmental Disabilities (OPWDD) revised guidance on the "Management of Communicable Respiratory Viral Infections." Communicable Respiratory Viral Infections include: seasonal influenza, respiratory syncytial virus (RSV), COVID-19, measles, varicella zoster (chicken pox), and herpes zoster (shingles).
- If a person-served in a residence is under investigation (PUI) for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limited to outside (if weather permits)/Bedroom.
- If a person-Served is exposed to a person under investigation for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limited to outside (if weather permits)/Designated area in the home away from people in isolation.
- Face masks are required under the following circumstances:
- Face Masks are required if a visitor had close contact with someone with COVID-19, wear a well fitted face mask around others for 10-days from last close contact.
- Face Masks are required if a visitor completed a minimum 5-day isolation period as a result of a COVID-19 infection and are required to be worn on days 6-10.
- Face Masks are required if the home has a person receiving services under isolation for PUI or positive COVID-19 or the home is under isolation for a suspected or confirmed influenza.
More information is available at NYS OPWDD and Centers for Disease Control and Prevention (CDC).
Family Alert: Important Message to Families of Loved Ones Supported Through our Day and Respite Services
Nov 13, 2020
PREPARE NOW FOR PROGRAM SUSPENSIONS
The Western New York and Finger Lakes regions are experiencing a serious and significant increase in positive COVID-19 cases, some of the highest in the state. The trend is expected to result in the designation of an Orange Zone quickly, and potentially Red Zone thereafter.
Our main concerns remain the health and safety of your loved ones and our staff. We ask you to join us in PREPARING NOW for suspension of our site-based certified day and respite programs AS OF MONDAY, NOVEMBER 16 (as outlined in these resources – Program Suspension Day Programs and Program Suspension). Those day and respite programs are unable to operate under an Orange/Red Zone circumstance. Please make contingency plans now. You will be notified directly when the decision is made to suspend services for the location your loved one attends, and again as reopening occurs.
Please anticipate future suspension of these services given community conditions. Temporary closure decisions may be made quickly, based on safety. Thank you for actively preparing necessary alternative arrangements.
We will continue to post updates to this information online, and as always, families are welcome to call group homes or programs for specific questions:
- A special Coronavirus Phone Line has been established for families to call, 716.817.7445, and is checked and responded to directly.
- A new, afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505.
- A special email address has been established as well, so that concerns can be addressed at COVIDconcern@people-inc.org.