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News & Resources > Coronavirus & Influenza Updates

A Coronavirus Phone Line is available for families to call at 716.817.7445. An afterhours Coronavirus hotline is available for families and people enrolled in our Day Habilitation Programs and Vocational Services to share questions at 716.529.6505. Concerns may also be emailed to COVIDconcern@people-inc.org.

People Inc. also maintains an Emergency Closing Line for program participants, families and staff containing updated information about weather-related program closures. Call 716.817.5700 (Western New York) or 585.441.9393 (Greater Rochester Region) to find out if your program or location is closed.
 

Note:

On March 7, 2024, People Inc. updated the visitor policy for all residential facilities based on the recent Office for People with Developmental Disabilities (OPWDD) revised guidance on the "Management of Communicable Respiratory Viral Infections." Communicable Respiratory Viral Infections include: seasonal influenza, respiratory syncytial virus (RSV), COVID-19, measles, varicella zoster (chicken pox), and herpes zoster (shingles).

  • If a person-served in a residence is under investigation (PUI) for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limited to outside (if weather permits)/Bedroom.
  • If a person-Served is exposed to a person under investigation for or positive for COVID-19 or Influenza or Respiratory Viral Infection: Visitation is limited to outside (if weather permits)/Designated area in the home away from people in isolation.
  • Face masks are required under the following circumstances:
  • Face Masks are required if a visitor had close contact with someone with COVID-19, wear a well fitted face mask around others for 10-days from last close contact. 
  • Face Masks are required if a visitor completed a minimum 5-day isolation period as a result of a COVID-19 infection and are required to be worn on days 6-10.
  • Face Masks are required if the home has a person receiving services under isolation for PUI or positive COVID-19 or the home is under isolation for a suspected or confirmed influenza.

More information is available at NYS OPWDD and Centers for Disease Control and Prevention (CDC).

June 3, 2020 New Information Regarding Informational Sessions for Families in June

Jun 03, 2020

Thank you to families who participated in our Residential Services conference call update Tuesday evening, June 2. Our Wednesday night call on June 3 will focus on Day/Employment Services, and our Thursday night call on June 4 will focus on Community Based Services. All calls are scheduled to begin at 6:30 p.m. In order to best facilitate addressing your questions, please send any questions you may have about the conference calls to COVIDconcern@people-inc.org, or text to 716.868.9233. You can do this in advance of the calls, and even during the calls. Given the volume of participants on the calls, this is the most effective way to have your question heard and answered.