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Care Coordinator Alert: Important Change in Life Plan Process at People Inc.

For all Care Coordinators and Care Managers, effective Monday, June 7, 2021, please send all Life Plans and Life Plan Addendums through the secure People Inc. Life Plan e-mail box, and not to individual Interdisciplinary team (IDT) members. Please send to:

Upon People Inc. receiving the Life Plan through the dedicated e-mail box, the Life Plan will then be uploaded and secured into People Inc.’s internal electronic record. The People Inc. IDT member(s) for the person’s OPWDD programs will receive an internal notification that the Life Plan is available for review and acknowledgement/agreement. The IDT member(s) will return the acknowledgement/agreement, and communicate directly with you on any issues with the received Life Plan.

The People Inc. Life Plan e-mail box is used to obtain and secure Life Plans, and to make available to People Inc. programs. All previous Service Provider tasks, communications, and the CCO Agreements are unchanged. Please continue to work as a team to support people receiving services, following a person-centered approach. Please also continue to communicate with each other as necessary for sharing day-to-day happenings and significant events.         

Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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