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Family Alert: Updated Important Message to Families of Loved Ones Supported Through our Residential Program Updated 5.24.2021

As the Western New York and Finger Lakes regions continue to address the challenge of the COVID-19 pandemic, People Inc. is committed to keeping your loved one safe, as well as people living and working within our group homes. As a result of our commitment to everyone’s safety, the following guidelines and requirements have been established. Please know that we are continuously reevaluating the ever-changing recommendations by the New York State Department of Health (NYSDOH), Centers for Disease Control and Prevention (CDC) and Office for People with Developmental Disabilities (OPWDD). For further information, contact the supervisor of the group home where your loved one resides or submit questions to or 716.817.7445.

As of May 17, 2021, we are still under Mask Protocols! Although there have been some recent announcements from the Centers for Disease Control and Prevention (CDC) and New York State, People Inc. is still restricted and observing the same Mask Protocols. The majority of our staff and program sites fall under the OPWDD regulations, so our Mask Protocols are still in place – There is NO change as of this time. We are closely monitoring this and will promptly announce any changes in policy. Thank you for your continued observation of the protocols that best keep the people we support and our staff as safe as possible.

Effective Thursday, May 20, 2021, the following policies were updated:

  • Visitor Policy (families coming to the group home to visit) 
  • Community Activities Policy (e.g., haircuts, shopping, and walks outside, etc.)
  • Home Visit Policy (families taking their loved one home to the family home) 

Please continue to read for important information for families. The chart of all programs and services has also been updated and is available here.

Visitor Policy: visits are now permitted with prior notification.

  • Family visitations inside or outside of the residence on the property are now permitted and are required to be scheduled with at least 24-hours’ notice to allow for adequate planning.  
  • Family member should call the residence upon arrival, to let staff know they are there and ready to visit with their loved one.
  • Family members will use hand sanitizer upon arrival and follow meticulous hand hygiene throughout the visit.
  • Staff will complete COVID-19 symptom screening questions and take the family member’s temperature upon arrival.
    Please note: as of April 1, 2021 visitation will be denied if a family member has traveled internationally (including Canada) within the past 7-days and tested positive for COVID-19 or within the past 10-days and are quarantined.
  • Staff will also review the visitor policy requirements with the family member.
  • If, at any time, the residence has a person under investigation for COVID-19, and/or person or staff test positive, this policy will be suspended for that specific home until the positive case(s) are resolved and past the required quarantine period of 14-days. If, at any time, the residence is identified as being a micro-cluster/cluster zone all visitation will be suspended.

Community Activities Policy: Some community activities are resuming on a limited basis (hair appointments, walks outside, visiting a convenience store, etc.), however, please note that these activities are only with a staff member from the residence and some may require approval from management. The agency must ensure that in order to prevent further community spread, or increased risk of infection, the following conditions are met:

  • People receiving services shall not participate in community activities, if any person or staff member working in the home is suspected or confirmed positive for COVID-19;
  • Any person who had close or proximate contact to a confirmed positive person receiving services within the last 14-days, or any person experiencing symptom(s) consistent with COVID-19, such as fever or chills, cough, shortness of breath or trouble breathing, fatigue, muscle or body aches, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea may not participate in community activities.

Home Visit Policy:

As a result of positive COVID-19 rate increases in New York State, families are discouraged from taking their loved one home for home visits, if the household has a high-risk of exposure and/or will be hosting visitors from outside the immediate household.

If your loved one has come to your home for a visit, there are a revised set of required questions which will be completed with the family by management of the home, prior to the person returning. The responses will be reviewed by the COVID-19 Emergency Management Task Force member prior to your loved one returning. There may be times, such as for an extended stay lasting more than 72 hours, where the management team will determine if COVID-19 testing of your loved one is required. Our Nursing staff will work with you to assist in scheduling testing and getting the results of the test should that determination be made.
Update: as of April 1, 2021, if the person is fully-vaccinated and 14-days past the 2nd dose/shot for Moderna or Pfizer OR 14-days past the 1st dose/shot for the Johnson & Johnson AND within 90-days, COVID-19 testing is not required for extended stays.
A home or family visit will not be possible if any member of the household has traveled internationally (including Canada) with the past 7-days and tested positive for COVID-19 or within the past 10-days and are quarantined.


We will continue to post updates to this information, and as always, families are welcome to contact us with questions:

  • The Coronavirus Phone Line established for families to call is 716.817.7445. The voicemail is checked and responded to directly. 
  • An email address to address concerns from families is
  • An afterhours Coronavirus hotline is now available for the people and families of people enrolled in our Day Habilitation Programs and Vocational Services to express questions and concerns. The number is 716.529.6505. 

Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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