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People Inc., New York State Long-Term Care Ombudsman Program and Center for Elder Law & Justice

Information: 716.817.9222, or toll-free at 1.844.527.5509

For senior adults who live in nursing homes, assisted living and other Department of Health licensed adult care homes, we offer free problem resolution and advocacy services throughout Erie, Niagara, Chautauqua and Cattaraugus counties to ensure quality of life and care. 

Through a certification training process, ombudsmen volunteers are matched with a long term care facility to serve as an advocate for the resident's care and rights. Ombudsmen are an independent voice, separate from the facility; they are trained to properly listen to, investigate and help resolve concerns on behalf of long-term care residents. 

If you or a loved one would benefit from the support of our ombudsman program or would like to learn more about becoming an ombudsman volunteer, call 716.817.9222, or toll-free at 1.844.527.5509, or email us.

Western New York 1219 North Forest Road | P.O. Box 9033 | Williamsville, New York 14231 | Phone: 716.817.7400 | Toll Free NY 1.888.7PEOPLE | Fax: 716.634.3889

Rochester 1860 Buffalo Road | Rochester, NY 14624 | Phone 585.441.9300 | Fax 585.441.9398

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